Your privacy is important to us. This policy explains exactly what data 399det collects, why we collect it, how we use it, and the rights you have over your personal information.
Six core principles that guide how 399det collects, stores, and protects your personal information.
399det only collects the personal data that is strictly necessary to operate your account, process transactions, and comply with legal obligations. We do not collect data we don't need, and we never ask for information beyond what is required for verification and platform use.
All data transmitted between your device and the 399det platform is protected using industry-standard TLS encryption. Sensitive data including payment details and identity documents is encrypted at rest using AES-256. Your information is never transmitted in plain text under any circumstances.
399det will never sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your data is shared only with the service providers that are essential to running the platform — payment processors, identity verification services, and regulatory bodies where required by law.
399det uses cookies solely to keep you logged in, remember your preferences, and improve platform performance. We do not use third-party advertising cookies or tracking pixels. You can manage your cookie preferences at any time through your browser settings without affecting core platform functionality.
You have the right to access, correct, and delete the personal data 399det holds about you. You can also request a copy of your data in a portable format, object to certain types of processing, and withdraw consent at any time. Submit your request to our support team and we will respond within 30 days.
399det retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Account data is retained for a minimum of five years after account closure to comply with anti-money laundering regulations. After this period, data is securely deleted.
This Privacy Policy explains how 399det ("we", "us", "our") collects, uses, stores, and protects the personal information of players and visitors who use the 399det platform at 399det.app. By registering an account or using the 399det platform, you agree to the practices described in this policy. Please read it carefully alongside our Terms and Conditions.
At 399det, we take your privacy seriously. We understand that when you share your personal information with us — whether to create an account, make a deposit, or verify your identity — you are placing trust in us to handle that information responsibly. This Privacy Policy is our commitment to you that we will do exactly that.
This policy applies to all personal data collected through the 399det website, mobile application, customer support channels, and any other services we provide. It covers players based in Bangladesh and all other jurisdictions where 399det operates. If you have any questions about how we handle your data, you can reach us at any time at [email protected].
Our Commitment: 399det is committed to handling your personal data with transparency, integrity, and care. We collect only what we need, protect it with industry-standard security, and give you full control over your information.
399det collects personal data in several ways — directly from you when you register or use the platform, automatically through your use of the site, and from third-party verification services. The types of data we collect include:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | Account registration, age and identity verification |
| Contact Data | Mobile number, email address | Account communication, support, notifications |
| Financial Data | bKash / Nagad / Rocket account number, transaction history | Processing deposits and withdrawals |
| Technical Data | IP address, device type, browser, operating system | Security, fraud prevention, platform optimisation |
| Usage Data | Pages visited, games played, bet history, session duration | Platform improvement, responsible gaming monitoring |
| Document Data | NID scan, selfie photo (for KYC verification) | Identity verification, AML compliance |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or responsible gaming obligations.
399det uses your personal data for the following purposes:
Marketing Communications: 399det will only send you promotional messages if you have opted in to receive them. You can unsubscribe from marketing communications at any time by contacting our support team or updating your account preferences.
399det processes your personal data on the following legal grounds:
399det does not sell, rent, or trade your personal data. We share your data only in the following limited circumstances:
No Data Sales: 399det will never sell your personal data to advertisers, data brokers, or any other commercial third parties. Your data is used only to operate and improve the 399det platform.
399det uses cookies and similar technologies to operate the platform, remember your preferences, and keep your session secure. We use the following types of cookies:
399det does not use third-party advertising cookies, retargeting pixels, or social media tracking scripts. You can manage or delete cookies through your browser settings at any time. Disabling essential cookies may affect your ability to use certain features of the 399det platform.
399det implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. Our security measures include:
While 399det takes every reasonable precaution to protect your data, no system is completely immune to security risks. In the unlikely event of a data breach that affects your personal information, 399det will notify you promptly and take immediate steps to contain and remediate the breach.
Your Role in Security: You also play an important part in keeping your data safe. Use a strong, unique password for your 399det account, enable two-factor authentication, and never share your login credentials with anyone.
399det retains your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Our standard retention periods are as follows:
When your data is no longer required, 399det will securely delete or anonymise it in accordance with our data destruction procedures. You may request early deletion of your data subject to our legal retention obligations — see Section 9 for details.
As a 399det player, you have the following rights over your personal data. To exercise any of these rights, contact us at [email protected]. We will respond to all requests within 30 days.
Response Time: 399det will acknowledge your request within 72 hours and provide a full response within 30 days. For complex requests, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.
The 399det platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered an account on 399det, please contact us immediately at [email protected].
Upon receiving such a report, 399det will promptly investigate, close the account, delete all associated personal data, and return any deposited funds to the original payment method. We take underage gambling extremely seriously and have multiple verification layers in place to prevent it.
399det may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, we will update the "Last Updated" date at the top of this page. For significant changes, we will notify registered players via email or in-platform notification before the changes take effect.
We encourage you to review this Privacy Policy periodically to stay informed about how 399det protects your personal information. Your continued use of the platform after any changes constitutes your acceptance of the updated policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 399det handles your personal data, please get in touch with our support team. We are available 24 hours a day, seven days a week.